Website Content & Customer Policies
Company: AimTime Marketing Business Pvt. Ltd.
Registered Office: Barsa, Sheikhpura, Bihar – 811105, India
Phone / WhatsApp: 7858006672
Email: aimtimeofficial@gmail.com
Website: aimtimebusiness.com
1. ABOUT US
About AimTime
AimTime Marketing Business Pvt. Ltd. is an Indian company engaged in Food Products Manufacturing & Marketing and the sale of daily-use products through online and offline channels.
Our objective is to develop our own branded products, build a reliable distribution network and make quality daily-use products accessible to customers.
AimTime is also built around an employment-focused mission:
WE ARE JOB CREATORS
We aim to create opportunities through manufacturing, packaging, marketing, sales, delivery, distribution and other business activities.
Our Mission
“Har Ghar Tak Vishwas, Har Haath Ko Rozgaar.”
We believe that a growing business can create opportunities not only for itself but also for workers, delivery partners, sales persons, distributors and other people connected with the business.
We are starting our journey step by step with a focus on quality, customer service, responsible business practices and long-term growth.
2. TERMS & CONDITIONS
By using this website or placing an order, the customer agrees to these Terms & Conditions.
Products
Product names, images, descriptions, quantities, prices and other information are provided for customer information. Actual packaging or appearance may vary slightly from website images.
Food products must be stored and consumed according to the instructions mentioned on the product packaging.
Product Information
Where applicable, product information may include:
- Ingredients
- Net quantity
- Nutritional information
- Allergen information
- MRP
- Batch/Lot number
- Manufacturing/Packing date
- Best Before/Expiry information
- FSSAI details
- Storage instructions
The information printed on the final product packaging shall be referred to for product-specific details.
Prices
Prices and offers may change from time to time. Applicable taxes and delivery charges, if any, will be displayed during checkout.
Orders
An order is subject to product availability and successful order processing.
AimTime may cancel an order where there is:
- Product unavailability
- Incorrect or incomplete customer information
- Technical or pricing error
- Suspected fraudulent activity
- Delivery limitation
- Other genuine operational reasons
If payment has already been received for an order cancelled by AimTime, the applicable refund will be processed according to the Refund Policy.
Customer Responsibility
Customers must provide a correct name, mobile number and complete delivery address.
Customers must not place fake, fraudulent or intentionally incorrect orders.
Website Content
Website text, logo, graphics, product photographs, designs and other content may not be copied or used without permission.
Changes
AimTime may update website content, products, prices, offers and these Terms & Conditions from time to time
3. SHIPPING & DELIVERY POLICY
Delivery Charges
Standard delivery charge: ₹20–₹30 per order (flat), subject to applicable delivery location and order conditions.
The applicable delivery charge will be displayed/communicated before order confirmation.
Any special delivery offer or free-delivery offer will be subject to the conditions mentioned with that offer.
Delivery Time
Orders are normally processed after order confirmation. Delivery time may vary depending on location, product availability, order volume and logistics conditions.
Customers should keep their phone available so that the delivery partner/customer-support team can contact them when required.
Incorrect Address
If the customer provides an incorrect or incomplete delivery address or unreachable phone number and the order cannot be delivered, additional delivery/re-dispatch charges may apply where applicable.
Delivery Delay
Delivery may be delayed because of weather, transport problems, public holidays, local restrictions, technical issues or other circumstances beyond reasonable control.
AimTime will make reasonable efforts to complete delivery as soon as possible.
4. CASH ON DELIVERY (COD) POLICY
COD may be available for selected locations, products and orders.
For COD orders:
- Customer must provide a valid mobile number.
- Customer may be contacted for order confirmation.
- Incorrect, incomplete or suspicious orders may be cancelled.
- Repeated refusal of COD orders may result in COD being restricted for future orders.
- COD availability may depend on delivery location and operational conditions.
The final payable amount will be shown/confirmed before order dispatch.
5. RETURN & REFUND POLICY
Food Products – Important
Because food products are consumable items, returns are subject to product safety and hygiene considerations.
Non-returnable situations
A food product generally cannot be returned or exchanged merely because the customer has changed their mind, ordered the wrong product, or does not want the product after delivery.
Opened, consumed, used or customer-damaged food products are not eligible for return.
Products with packaging damaged, torn, opened or tampered with by the customer after delivery are not eligible for return.
However, customer support will be provided where the issue is attributable to AimTime or delivery handling.
Examples include:
- Wrong product delivered
- Product missing from the order
- Product received in damaged/leaking condition
- Product received with a serious packaging/delivery issue
- Product quality/safety concern requiring investigation
Complaint Procedure
Customer should contact AimTime customer support as soon as reasonably possible after delivery.
Customer may be asked to provide:
- Order number
- Product name
- Photographs of product and packaging
- Delivery details
- Description of the problem
- Other reasonable information required to investigate the complaint
After verification, AimTime may provide an appropriate resolution such as replacement, refund or other remedy, as applicable.
Refunds, where approved, will be processed through the applicable payment method/process.
6. ORDER CANCELLATION POLICY
Customers may request cancellation before dispatch, subject to order status.
Once an order has been dispatched, cancellation may not always be possible.
If an eligible prepaid order is cancelled by AimTime or approved for cancellation before dispatch, the applicable refund will be processed.
COD orders cancelled before dispatch normally do not require a payment refund because payment has not yet been collected.
7. PRIVACY POLICY
AimTime may collect information necessary to process and deliver customer orders, including:
- Name
- Mobile number
- Email address
- Delivery address
- Order details
- Payment status
- Customer support communications
- Website usage information where applicable
This information may be used for:
- Processing orders
- Delivery
- Customer support
- Payment processing
- Order confirmation
- Fraud prevention
- Improving website/service
- Legal and regulatory compliance
Payment information may be processed through third-party payment service providers. AimTime does not intend to store sensitive payment credentials such as card PINs or banking passwords.
Customer information will be handled with reasonable security measures and shared with service providers only where required for legitimate business purposes such as payment, delivery, technology or customer support, or where required by law.
For privacy-related questions, contact:
Email: aimtimeofficial@gmail.com
Phone/WhatsApp: 7858006672
8. CONTACT US
Contact AimTime
AimTime Marketing Business Pvt. Ltd.
Registered Office: Barsa, Sheikhpura, Bihar – 811105, India
Phone / WhatsApp: 7858006672
Email: aimtimeofficial@gmail.com
For assistance regarding orders, products, delivery, payment, COD, returns, refunds or other enquiries, customers may contact us through the above channels.
9. WHOLESALE / DISTRIBUTOR ENQUIRY
Become a Wholesale Customer / Distributor
Interested in selling AimTime products in your area?
Contact us for wholesale and distributor enquiries.
Please provide:
- Name
- Mobile number
- City/District
- Business name
- Current business type
- Products required
- Approximate quantity/requirement
- Message
Our team will contact you regarding product availability, pricing, minimum order quantity and other applicable terms.
10. FOOD PRODUCT INFORMATION
Before purchasing a food product, customers should review the product information displayed on the website.
Where applicable, the website will display relevant information such as:
- Product name
- Product image
- Net quantity
- Ingredients
- Nutritional information
- Allergen information
- Veg/Non-Veg declaration, where applicable
- Storage instructions
- MRP
- Product description
- Applicable FSSAI information
Batch number, date of manufacture/packing and best-before/use-by/expiry information may be dependent on the particular batch and packaging.
Customers should always check the physical product label before consumption.
Food products should be stored as instructed on the package.
11. FAQ
Is COD available?
COD may be available for eligible locations and orders.
What are the delivery charges?
Standard delivery charges are generally ₹20–₹30 flat per order, subject to applicable location/order conditions and offers.
Can I return an opened food packet?
No. Opened, consumed, used or customer-damaged food products are generally not eligible for return.
What if I receive the wrong product?
Please contact customer support as soon as possible with your order details and photographs. The issue will be verified and an appropriate resolution will be provided.
What if the packet is damaged when delivered?
Please contact customer support promptly and provide photographs of the product and packaging. The issue will be investigated.
Can I cancel my order?
Cancellation may be requested before dispatch. Once dispatched, cancellation may not always be possible.
Can I buy products in wholesale quantity?
Yes. Contact us through the Wholesale/Distributor enquiry option.
12. CUSTOMER SUPPORT
For order-related assistance:
AimTime Marketing Business Pvt. Ltd.
Phone / WhatsApp: 7858006672
Email: aimtimeofficial@gmail.com
Please keep your Order ID ready when contacting customer support.
13. DISCLAIMER
Product information displayed on the website is provided to help customers make informed purchasing decisions.
Customers should always check the product packaging for the latest batch-specific information, including ingredients, allergen information, storage instructions, date marking and other applicable declarations.
AimTime does not make any medical, therapeutic or disease-treatment claims for ordinary food products unless specifically permitted and supported under applicable regulations.