Food Products – Important
Because food products are consumable items, returns are subject to product safety and hygiene considerations.
Non-returnable situations
A food product generally cannot be returned or exchanged merely because the customer has changed their mind, ordered the wrong product, or does not want the product after delivery.
Opened, consumed, used or customer-damaged food products are not eligible for return.
Products with packaging damaged, torn, opened or tampered with by the customer after delivery are not eligible for return.
However, customer support will be provided where the issue is attributable to AimTime or delivery handling.
- Examples include:
- Wrong product delivered
- Product missing from the order
- Product received in damaged/leaking condition
- Product received with a serious packaging/delivery issue
- Product quality/safety concern requiring investigation
Complaint Procedure
Customer should contact AimTime customer support as soon as reasonably possible after delivery.
Customer may be asked to provide:
- Order number
- Product name
- Photographs of product and packaging
- Delivery details
- Description of the problem
- Other reasonable information required to investigate the complaint
After verification, AimTime may provide an appropriate resolution such as replacement, refund or other remedy, as applicable.
Refunds, where approved, will be processed through the applicable payment method/process.